Shipping
Countries to which shipments are made:
- Switzerland and Principality of Liechtenstein
Question:
How long do I have to wait until I receive my delivery?
The delivery time is shown with the respective product.
Deliveries by parcel are made by the Planzer family business
Deliveries from Paturacan also be delivered to you by the DPD transport service.
Orders will be delivered to you within one to four working days - excluding public holidays from Monday to Friday. Orders from the weekend are processed on Monday and arrive within one to four working days. (subject to availability of the goods).
Deliveries on one-way pallets (large, heavy or assembled items) are made by the Swiss transport company Gafner AG, Planzer AG or by one of their regional shipping partners. Orders will be delivered to you within one to three working days - excluding public holidays from Monday to Friday. Orders from the weekend are processed on Monday and arrive within one to three working days. (Subject to availability of the goods, Delivery time changeand errors excepted.).
Question:
Can I return the goods to Sanilu pick up the goods?
Yes, products that we have in stock can be collected from us.
Please call us in advance. +41 33 855 33 34
Address: Matte 25B, 3638 Pohlern.
As a rule, you can pick up your order very quickly if the goods are available.
Question:
Do I have to pay for delivery, and if so, how much?
Yes, delivery costs of CHF 14.95 are charged for all orders under CHF 99.
From 99 CHF purchase value of selected products the shipping is free for you.
Bulky goods surcharges of CHF 180 may apply for selected bulky agricultural products. These shipping costs do not apply from an amount of 1900 CHF.
Bulky goods surcharges of CHF 90 may apply for selected bulky goods play equipment.These shipping costs do not apply from an amount of CHF 1900.
Sanilu does not charge a surcharge for small quantities.
The shipping costs include the following components:
- Packing of the goods
- packaging material
- Shipping fees (which have increased again from 2024)
For the sake of the environment and to keep the shipping costs as low as possible for you, we also use cardboard boxes or disposable pallets that have already been used.
Question:
What does delivery on disposable pallets mean?
Large, heavy or assembled items are delivered on disposable pallets. In order to keep the shipping costs as low as possible, we use disposable pallets for these deliveries.
Disposable pallets are intended for one-off use. They are not collected by us and are not disposed of by us.
Delivery by truck/forwarding agent takes place at an unloading point. The unloading point must be accessible by truck with trailer (40 tons) or articulated truck (40 tons). Always indicate any obstacles to delivery (e.g. narrow driveways, restricted access), as this may lead to considerable delivery difficulties. Delivery is made to the kerbside. The Sanilu GmbH reserves the right to charge for unsuccessful delivery attempts and repeat deliveries not caused by it.
Question:
What does delivery with one-way pallets to kerbside mean?
Unless otherwise agreed, delivery to kerbside is standard.
Delivery to kerbside means that our shipping partner brings your delivery to the kerbside and unloads it there. With this type of delivery, the product you have ordered will not be transported to your front door or to your intended place of use.
Please note that for delivery to the kerbside, our shipping partner requires a road that can be driven on. If you have any questions, please send us a message.
Question:
What does delivery with disposable pallets to the place of use mean?
This service costs extra.
Delivery to the place of use means that a delivery team from our shipping partner or the assembly team from Sanilu brings your order to your desired location. For example, to your home or garden. The prerequisite for this is that you or another person can assist our driver. If this is not possible,please send us a message.
The assembly team from Sanilu or our shipping partner will contact you by telephone to arrange a suitable delivery date.
Please note that delivery to the place of use requires an accessible road. In addition, good access to your front door / garden and to your desired location must be guaranteed. Above all, please also ensure that the product dimensions do not exceed the size of your front door and the size of your doors and bottlenecks up to the intended place of use.
In case of uncertainties please send us a message.
Question:
What happens if I am not at home when the delivery is made?
What happens if you are not at home when the delivery is made depends on who makes the delivery.
The following applies to deliveries with Planzer / DPD for parcels and bulky goods:
You will receive a collection invitation. You can book a new delivery.
For deliveries on a one-way pallet:
You will receive a message from our shipping partner that the delivery could not be carried out at the agreed time.
Our shipping partner will arrange a chargeable second delivery with you.
If you have any questions or queries, you are welcome to contact the customer service department at Sanilu at any time.